1. Introduction
ListingCanvas ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website listingcanvas.com and use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
- Uploaded Images: Property photos and images you upload for AI processing
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, search queries, and interaction patterns
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
- Cookies: Session cookies and analytics cookies (see Section 6)
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services, including the AI Interior Designer
- Process your transactions and manage your subscription
- Send you service-related communications and updates
- Improve our AI models and service quality
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. AI Image Processing
When you use our AI Interior Designer feature, your uploaded images are processed as follows:
- Images are transmitted securely to our AI processing systems
- We use third-party AI services (Google Gemini) to generate design visualizations
- Uploaded images may be temporarily stored for processing purposes
- We do not use your images to train AI models without explicit consent
- Generated images are associated with your account for your access
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties who assist in operating our services (Stripe for payments, Google for AI processing, AWS for hosting)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
We do not sell your personal information to third parties.
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and security
- Analytics Cookies: Google Analytics to understand usage patterns
- Preference Cookies: To remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling cookies may affect service functionality.
7. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, or fraud prevention for up to 3 years.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data ("right to be forgotten")
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at [email protected]
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use after changes constitutes acceptance of the updated policy.